Shipping Info
π΄ AT BOXβS GIFT WE AIM TO PROVIDE A FAST, RELIABLE, AND TRANSPARENT SHIPPING EXPERIENCE FOR ALL OUR CUSTOMERS WORLDWIDE.
π’ PROCESSING TIME
All orders are processed within 1β2 business days after payment confirmation.
Once your order is processed, you will receive a confirmation email with tracking information.
π’ DELIVERY TIME
United Kingdom: 5β7 business days
United States: 7β10 business days
International: 6β9 business days (depending on destination)
π’ SHIPPING FEES
Shipping is free worldwide. There are no hidden fees; all prices on the website include taxes.
π’ ORDER TRACKING
After your order ships, you will receive a tracking link by email to monitor your delivery.
π’ IMPORTANT NOTES
Delivery times are estimates and are not guaranteed.
Boxs Gift is not responsible for delays caused by customs, courier services, or events outside our control.
Once your order is handed over to the carrier, risk of loss passes to you.
π’ QUESTIONS OR ISSUES?
If you experience any issues with your shipment, please contact our support team via email at support@boxsgift.com or live chat on our website.
Order cancellation
π΄ ALL ORDERS CAN BE CANCELED UNTIL THEY ARE SHIPPED.
π’ ORDER CANCELLATION POLICY
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
π’ I ACCIDENTALLY CANCELED MY ORDER β CAN I RESUME IT?
If youβve canceled your order on-site and want to receive your order, the best way is to place a new order at checkout.
For any questions, email support@boxsgift.com β weβre here to help.
π’ I CANCELED MY ORDER, BUT IβM NOT SURE IT WENT THROUGH
If youβve canceled your order using the link in your order confirmation email, youβll receive another email once the order has successfully been canceled.
If you havenβt received a cancellation confirmation email, please contact support@boxsgift.com (and include your original #GLO order number), and weβll take a look.
Refund & Return Info
π΄ OUR REFUND AND RETURNS POLICY LASTS 30 DAYS.
If 30 days have passed since your purchase, we canβt offer you a full refund or exchange.
π’ ELIGIBILITY FOR RETURNS
We can only accept returns in the case that the shirt you received is damaged, the wrong size, or an incorrect shirt altogether. Please ensure that any returns meet these conditions, as we are unable to process returns for other reasons.
π’ NON-RETURNABLE ITEMS
Customized items are final sale and cannot be cancelled, changed, returned, or refunded after the order has been placed.
π’ REQUIREMENTS
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
π’ REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 days.
π’ LATE OR MISSING REFUNDS
If you havenβt received a refund yet:
First, check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often processing time before a refund is posted.
If youβve done all of this and still have not received your refund, please contact us at support@boxsgift.com.
π’ ORDER CANCELLATION
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
π’ DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
π’ EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email support@boxsgift.com and send your item to:
71β75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.
π’ SHIPPING RETURNS
To return your product, mail it to:
71β75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, delivery time for exchanges may vary.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
π’ ADDITIONAL NOTE
Refund requests can be submitted within 30 days after the guaranteed delivery period has expired.
π’ NEED HELP?
Contact us at boxsgift.com for any questions related to refunds and returns.
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